Product, account or billing question
Open a support issue with the smallest amount of information needed to reproduce the problem. Do not include passwords, API keys, provider tokens, payment-card information, customer PII or other secrets.
Security issue
Do not put vulnerability details into a normal public issue. Use the private reporting guidance on the Security page.
Privacy or deletion request
Open a minimal support issue requesting private follow-up. Do not put the personal data you want removed into the public issue itself.
What to include
- which screen or action failed;
- the approximate time of the problem;
- the visible error message, if any;
- whether the issue concerns research, account access, billing, a channel connection or measurement.
Screenshots are useful only after removing credentials and private customer data.